A TALE OF TWO MANAGERS

[VWPANZER1]

    I got  this 40 lb. Bead Blaster for Christmas at Harbor Freight. This is the large (and heavy) model that sits on the floor.  According to U-tube, assemble time is 4-6 hours. Well I'm about 2 1/2  hours into  putting 4 sides of this behemoth together and ready to add the top piece. Upon removing it from the box I see loose red paint chips. The damned Chinese  painted right over the large areas of rust on this panel and packed it that way.

  So I go to Turnersville HF late in the morning, not a soul there and ask the only clerk for the manager.
He, the disinterested clerk explains my dilemma to Kevin the store manager via his phone. Kevin won't even come out to talk to me. He tells the clerk the only choice I have is to dissemble it and return it in its original box for a refund.  By the way, this is the same Kevin that when I approached him for a contribution to our Christmas party said-"You have to fill out a  couple of papers and wait 4 weeks while the central office decides if your worthy."

    So I take my rusty top, loose paint chips and my receipt  to Vineland H.F. The cheerful clerk yells out for Bob the store manager, who appears up front in seconds. I show him the top and as I start to explain, He takes my rusty part and says "no problem, I'll exchange it," just like that.

   Now this is the part that makes Bob (it might be Bill) a good people- person manager. He comes back and says he all out of stock, but I have two choices: One, he'll have the part for me tomorrow or he can return money to me and I can keep the part and repaint it. How Much I ask? $50.00. No choice there, I was going to paint it with Bed Liner paint if I didn't get a part exchange.

     So, as for me, I will never buy another large item at the Turnersville store. Another plus in going to the  Vineland store, Cumberland County state tax is only 3 1/2 percent.

  I would also recommend that we never have plan another cruise to the Turnersville Harbor Freight store again.

[Baha (Shawn)]

Vineland HF More Gooder  thumpup)-

[3Gear]

Good story Joe, glad the outcome went well for ya :-)

Nice to see some good customer service out there!!  I used to go to the HF in Sharon Hill PA and they always took good care of me with any problems I had.

cheers

[Bob(Herbie)]

I go to the Vineland store frequently. I have always been very satisfied with service there. Good story and review Joe. Thanks

[Bugaru "JAY"]

 Kevin @ the Blackwood store is the old assist mgr of the Vineland Store.. He is now the new mgr of the Blackwood store.

The Store mgr of the Vineland store is Bill. He's the tall dude. But will be transferring to the new store being built in Ocean Twp.
I believe I know who will replace Bill at Vineland but it's not official yet?

BTW want to know the names of the Vineland assistants and staff. Trust me I know them all and play them like a fine violin.  violin.gif/

The Vineland store Rocks.. I feel more comfortable in the older store, and not a fan of the new modern HF's. Then again I'm use to walking into and shopping in the original HF locations of SoCal many years ago before they started showing up in the Carolinas and the upper East Coast..

HF is solely owned by a guy who lives in SoCal.. His worth from HF alone is estimated to be around a billion.

Yep, the Vineland store is still Gooder... Besides I can just about name my price in the Vineland location.    bugey--