Jack,
Here is an excellent site to fix all computer issues, and viruses.
http://www.bleepingcomputer.com/This is an online group of people whose hobby it is to sort these things out for people for free... like some people who like to fix other people's vws for free thumpup)-
They helped me numerous times, especially when a virus I had would turn my computer off 3 seconds after I turned it on.. never even saw anything on the screen... &(rage_ they fixed that for me.
Go to the
forum tab. Find the right spot for your complaint. ( -> "Security", -> " Am I infected? What do I do?"
You will get someone assigned to help you - they are pretty quick - a day or 2 or sooner...
If you have a devil of a virus, and the person cannot help you ( only had that happen to me once) they start calling in people from their group who are the big guns. Very likely the person who is assigned to you will clear it up.
If you browse their site, you will note they are authors of some incredible antivirus software, the one they are most noted for is Malwarebytes. You can download that and run it - very good program
To get an idea of some of their work with people you can read some of the posts from people having issues.
Like any other website, you need to sign up create username and password....
I've used them a dozen times or so over the years...
Hope this helps now and in the future.
Matt